I'm a mother of 15 month old twins and a newborn and approached Felicity when I was pregnant. From the outset she has been calm, reassuring and flexible in her approach. I was very anxious leaving 2 one year old twins for the first time. Felicity is a great communicator sending regular text messages and pictures of two very happy little ones only 5 minutes after I'd left! Felicity listened to all of my worries, and particular requests for naps. She is able to put each of them down in their own room, a huge plus compared to many childminders. She also feeds them lovely organic homemade food, takes them to playgroups and when they are a bit under the weather, makes the time to sit down and give cuddles on the sofa. She is a genuine, caring person and listens and acts on any parental requests without making you feel silly or particular. We have a daily feedback journal, regularly come back with crafts and pictures, and there is a great selection of outside toys for the hot weather. We also had a lovely review report outlining developmental goals and photos of the twins at play. Felicity's sons, Charlie and Theo are well behaved happy children who interact well with all the children under her care. Overall, Felicity is an absolute find and I would highly recommend her care.