After being with Jo and Ryan for over a year now spending lots of money I was shocked at the treatment I received from them, I messaged jo to ask for availability which she replied, and said yes she does, i then said great can you book me in for the days, now unbeknown to me she had sent a thumbs up to the message I had sent which I didn’t see, now I thought she had just ignored the message and not replied, I didn’t see the thumbs up as there was no real reply and it’s not very professional to be booking in work with a confirmation with a emoji! So I didn’t take my son instead took the day off work as she is my only childcare, to then receive a message from her advising she can no longer look after my son, that was it nothing else, so I replied back saying can you please explain why? And she then said I messed her about and she has lost out on money which is understandable if that was the case, this was a miscommunication on her behalf and for this she then advises we can’t return! So I was like wow shocked at being accused of messing her about when really if she had replied properly not via emoji the reply may not of been missed even though it’s not really a confirmation! My son has a sensory disorder and struggles with new places and people this has now caused a lot of stress trying to find another child minder that he is even comfortable with! … I think after spending money with them and being treated like that is shocking ! AVOID, generally as people don’t get me wrong they come across nice, and have been up until now, which is a shame, I would rather spend my money elsewhere. You don’t do business like that and that is what let them down for me, I thought others should know incase they are in a similar situation to me and end up with no childminder over no fault of your own.

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