As a parent you know your child and off course you want what is best for him or her, so when I took my 7 month old son to this childminder I thought he would be cared for properly. This was not the case. Dont get me wrong it was not all bad but two things set alarms Bella ringing, firstly there was an incident that made me realise how unprofessional the childminder was , she was meant to look after my baby at 9am however she sent me a TEXT MESSAGE at almost 8PM to say she's gone to Brighton for an emergency. At that time of evening there is no one to inform at either mine or my husband's job and the fact that she did not even attempt to call us was very disconcerting. I couldn't understand this, as she doesn't work on her own she has an assistant and a manager.
The second straw was the door being opened by yet another assistant when I went to drop my son off, this is someone else I never met or knew about, prior to that I was greeted by the manager which left me confused, didn't know a self employed childminder required a manager.
The last thing was the biggest disappointment, Ms Dias told my husband when he collected our son one evening that he didn't like the pouch of lamb hotpot that we packed and he didn't want to drink his milk either, what we found shook us to the core; we placed the pouch in the fridge to use for another day and made fresh food for our son, that evening he seemed very hungry but we didn't think too much until we decided to use what we thought was an already opened pouch, only to find we cracked the seal for the first time so for 5 hrs our baby had nothing to eat. This lady did not even open the food we bought but had the nerve to say he didn't really want to eat??? Seriously??? Well he is now with someone who doesn't have a who room full of kids and she actually has time for our son.

• Overall
• Communication