Our 18 month daughter had a taster session with this childminder. The one hour session ended after 30 minutes as she requested we collected our daughter early. We were informed that our daughter’s crying was ‘excessive’ and had upset her dog. The handover was swift and she was unwilling to engage in conversation, which was upsetting for us. Settling in periods usually incur some crying and we felt it was handled unprofessionally. Shortly after we found a mark on our daughter’s face that had not been flagged. We outlined our complaint in writing via email and did not receive a response. I have waited several weeks to post this to be respectful and in the hope we would receive an explanation offline – we have not received a response.