Our children Noah and Stella Heinze Gerrard have been in Kelly's care since our
move to Wigan from Devon in September 2019. Moving across the country was a
stressful time for the whole family and we cannot be thankful enough for the
kind, positive and loving care Kelly is giving our children.
Noah and Stella have both formed a strong bond with Kelly which means that
drop offs in the morning are stress free for me as they like going to Kelly's house especially now that they have their little friend Woody (the dog) there too.
Even if they are tears they are dried quickly and I will get a message saying that
they are fine and happy a little while later. Kelly has shown great flexibility both
in the mornings when I have to drop Noah and Stella off at 7.15am and when I
run late to pick them up. As our childcare needs have changed with Noah and Stella now
going to school, it is impossible to imagine
not having them both at Kelly's for wrap around care. I hope that
this will continue until both are in primary school.

Communication
Kelly has excellent communication skills and is keen to ensure that the
information provided is not only relevant and sufficient but also in a format that
is suitable. In addition Kelly promotes two way communication and ensures that
there is suitable time to raise any concerns or questions. She takes an individual
approach to our children’s' care encourages us to share both significant and
insignificant things that have occurred in our son and daughter’s life using the
daily diary. Kelly is also happy to communicate with both Stella and Noah's
school which gives me confidence as I am unable to drop them off or pick them up.

Quality of Care
There is an excellent level of individual care provided throughout our children's
time with Kelly and we really appreciate her kind, fair and structured approach
to Stella and Noah's care. Both Noah and Stella are strong minded individuals
who have their individual quirks but who have responded very well to Kelly's
positive and patient ways. I am always amazed how she is able to refocus Noah's
attention to something he likes to do in order to avoid a meltdown, especially in
the mornings at drop off.
Noah and Stella are growing up with me speaking German to them at home
which is difficult at times as dad does not. Kelly has always gone out of her way
to celebrate any traditional holidays such as St Nikolaus day and incorporate
them in activities. Kelly often asks me to bring in books in German, based on the
season, so that she can read them with Noah and Stella which is something I very
much appreciate. It is difficult to bring up children speaking two languages and
her support has meant that both Noah and Stella have developed a much better
awareness and familiarity of their second language.

Working with parents
Kelly is keen to maintain continuity of care for Noah and Stella. I feel that I know
exactly what is going on and Kelly is brilliant and asking how we approach things
such as discipline (eg time out), introducing new food etc. She is supportive of us as parents and the children
when change happens.
Kelly strives to gain the information needed to do this, always informing me of
the outcome and checking I am happy with the way things are being handled.
Noah and Stella's grandparents are also involved in some of their care and it fills
me with confidence that they also hold Kelly in high regard.
When discipline is an issue which is has been at times with Noah and Stella, Kelly has always ensured that we are fully informed of the events and the consequence to the behaviour displayed.
What I personally like is that Kelly takes a positive approach to behaviour
management and looks for solutions. Noah has learned very much from this
approach and is now able to take turns and understands more how is action
effect the people around him.
On a personal level Kelly is very professional and yet always approachable. We
feel very fortunate to have found her and for her to be involved with our children
at such a formative age when we are not able to be there do to work
commitments.

• Overall
• Setting
• Cleanliness
• Food
• Communication