Warm & welcoming.
Sophia looked after my 2 children for 2 weeks in the mornings while my usual child minder was on holiday. My son has autism so i was a bit anxious as to how the change would work for him, but Sophia was so friendly and welcoming there weren't any issues at all. She was really open and honest with me and let me take my son to meet her and see the house before he started going there. I would highly recommend Sophia and wouldn't hesitate to contact her again if I needed to.