What we love best about Emma is that she is real. Her naturally calm manner translates wonderfully in her care of children. You can tell that she genuinely loves what she does - and she is good at it. My 4 year old took to her right away and that is the best judge of character, in my opinion. She trusts Emma and, when she babysits, our normally clingy daughter actually ushers us out the door. Emma is confident, soothing and encouraging, whilst not letting our girl walk all over her. She guides my daughter into something proper, without being stern, when she tries to be a bit naughty. Also, my husband and I enjoy our chats with her before and after we go out. We appreciate her punctuality and excellent communication.

• Overall
• Communication