Cecilia has been looking after our 13 month old boy on a regular basis for three full days a week as a nanny, and she has been absolutely brilliant. She's built a great rapport with him, takes him out on all kinds of different outings (a butterfly house, the library, toddler groups, the summer sandpit on Southbank) and has done some lovely creative activities with him (the latest was finger painting with homemade edible paint!) Cecilia is reliable, responsible, kind and trustworthy and very good at taking the initiative and coming up with new ideas. She's safety conscious (very important with an adventurous toddler!) and her up to date first aid qualifications are reassuring. I've noticed that Cecilia is aware of and interested in different developmental stages and practiced at creating a boundaried, warm environment that's excellent for learning and is a lot of fun. She's very responsive, and spends a lot of time singing and talking with my son and reading him books. Most importantly, he's always happy to see her and obviously enjoys her company and feels safe with her, while we feel comfortable knowing he's in professional and kind hands.

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• Communication