A complete let down
Having agreed a price/date/time for Chloe to babysit for us this Saturday night I had no communication from Tuesday onwards. Had to source a replacement on Friday for our first night out since our 15 month was born.
Incredibly annoyed and disappointed - a simple text/email to say plans had changed etc. Would have been far more professional.
Response from Chloe D
Responded
I am very sad and sorry to receive this review. I had been admitted to hospital unexpectedly.
Additionally to me having to go in to hospital we had not confirmed particulars for any babysitting, I had no address details and we had not spoken on the phone nor met up for introduction/ID and certificate checks. So I am confused why this parent thought we had an arrangement. However, despite the fact that no arrangement had been confirmed I got in touch with the parent at the earliest opportunity.
I offered to put her in touch with families I currently babysit for regularly to put her mind at ease that I am normally very reliable in keeping in touch and responding to queries and that this was a one off emergency. I explained the unfortunate personal circumstances of that week and apologised for the bad timing. The parent didn't reply to my message.
As the review has been left on my profile I now feel forced to give an answer/explanation publicly too.
All I can do is apologise for any misunderstanding.
I am proud of the way I conduct myself with families and I take my role as a childcare provider very seriously.
