Very unreliable if you have plans!
We were looking for a baby-sitter for our 7 year-old boy and we met Lou who is an experienced and highly qualified childminder.
After meeting her, we exchanged a few messages and we agreed a date when she will come and babysit our son. She confirmed that she will add the date to her diary.
Nearer the time, we contacted her again to re-confirm the time and she replied that she had put her baby-sitting on hold due the current situation. We obviously understand this but out of courtesy, she could have let us know in advance so we could cancel our plans - instead of waiting for us to contact her.
It was very unprofessional and therefore we would not recommend her baby-sitting services as she is obviously very unreliable.
We cancelled our plans and got a refund in the end fortunately. Very disappointing! We now have found someone local who is professional, kind and very punctual.
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Overall
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Communication
Response from Lou
Responded
Dear Garance,
I am so sorry. I can fully understand how disappointing it must have been to have had to cancel your plans. I did indeed have your booking in my diary for the Saturday and when you contacted me on the Wednesday I had been waiting to hear back from a work colleague the status of a PCR test as her son had tested positive. Working in a school the guidelines on safety are ever changing and recently the cases in our school have rapidly escalated and my first concern is to safeguard children and their families. Again, I do appreciate that it was disappointing for you and I'm glad that you have found someone suitable in the meantime.
Kind regards
Lou
