We loved Lucia and we had her look after our premature baby from when he was 7 months until lockdown in March this year. She was a gem and we couldn’t do without her. She took over in the mornings when I was sleep deprived from overnight feeds. Our baby liked her from the first meeting. Despite her vast experience, she would never tell you that she knows better, Lucia respects how you want to bring up your child and would follow any instructions you left without fail. Our baby had special needs at the time as he needed oxygen support, and Lucia had excellent hygiene standards and washed and sanitised her hands frequently, to ensure that he was of no risk to any infection. She was thoughtful and caring and even made me breakfast some mornings! If it wasn’t for the pandemic, we would not have let her go!

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