So, whilst Rachel’s profile reads well, the reality is quite different. We didn’t even get past setting up the first meeting. On the first occasion, a family ailment meant she had to rush back home. Fair enough. The second arrangement, she just didn’t turn up. The kids were really looking forward to meeting her as we had relayed all the elements of her profile to them. We finally heard from her hours after trying to get hold of her, and she simply wrote, ‘Gosh, I completely forgot!’

Not even a ‘sorry’.

After a string of reasons, including further ailments that somehow prevented her from turning up to a meeting or even letting us know she wasn’t coming, she finally apologised.

Anyway, if you’re a parent looking for a reliable Nanny / Childminder, I would proceed with caution or move on entirely!

• Overall
• Communication