My son has been cared for by Lulu and Roy for three and a half years now and he regards them as family. They take him after school most days and care for him during the holidays when I need it. We are blessed to have them in our lives. As a single working parent I couldn’t do without them, their flexibility and support. For example, They have accommodated and supported us during our changing circumstances; I always know I don’t need to worry if the trains are running late and they will help me out at the last minute if they have room.

They care for children of varying ages and abilities (my son has developmental delay and hearing loss) and they encourage good relationships between them all. My boy loves it there, he is a rock star to the younger children, whom he loves, and always seems to be having fun. When the weathers good I can never get him to leave because he's having to much fun in their garden with all the other children.

At the end of each day I know my boy is safe, happy, well fed and ready for the ritual of bedtime.

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• Cleanliness
• Food
• Communication