My daughter started at Regina’s in October, doing a few sessions per week. At first I was very pleased, as she seems to settled quickly there. But then the problems started to occur: my daughter (2,7yr then) wasn’t used to have babies around and was not happy when they tried to approach her. So Regina told me that something is wrong with Sophia and I should be worried. I had to consult a therapist to confirm that it’s actually a normal reaction for many kids. Then it turned out that Regina expects you to pick up your child in the event of illness within an hour. I was at my job interview, and they started calling me and texting me, saying Sophia’s got HFMD(which they diagnosed themselves, and I’m still not sure if that was the case) and should be picked up immediately. Obviously, it took me longer to finish my interview and get there, and Regina was very unhappy and cross with me when I picked up my daughter.
And since I got the job it just became a disaster: she had upset tummy one day (not stomach bag, but food poisoning) and again they stressed me out with calls demanding to collect her immediately (I was at work). Then she had an eye infection and they refused to accept her, although we started the treatment and she only had a slightly red skin colour around her eye (no discharge). So Regina is following her own sickness policy, which is based on her fears and judgement. She is not following NHS or DFE guidelines (kids with HFMD and conjunctivitis can go to nurseries, the infections is spread long before you see the symptoms). And I would understand that’s it’s her house and her rules, but why should I be paying for this?Funny enough, all these infections she got from their place, as we didn’t go out to any playgrounds or classes then. And worst of all, is that it turned out that my daughter, who is trilingual and she speaks a mixture of all languages, had not said a single word while was in care of Regina and Clare. And I was made aware of this only 4 months later since she started. I’m still shocked and feel so sorry for my girl, who obviously was under so much stress that she didn’t feel comfortable to talk there.
We have started with a new childminder now, and at her first day she started to talk in her usual trilingual way.
So I would definitely not recommend this childminder to anyone, they are not reliable and should be working with children.

• Overall
• Setting
• Cleanliness
• Food
• Communication