No contact
I have sent numerous texts and emails to Bryony to confirm childcare, unfortunately, she has not responded in nearly two weeks. As a result we have had to remove her from our books today. The first reason given was that her phone dropped in the toilet which I accepted, but then again was let down again.
Prior to this we thought she was very good. Such a shame that she has let herself down in this way. Communication is key for busy families.
Wish her the best.
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Overall
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Communication
Response from Bryony U
Responded
Firstly I apologise that you feel this way, however I feel that this review is incredibly unfair and a misrepresentation of the circumstances experienced.
On all occasions that we discussed and I confirmed, I arrived on time and worked the scheduled hours we arranged. I have never let you down in terms of the childcare that we agreed that I was available for and could provide.
It was agreed that I would work for you on an ad hoc basis and therefore due to having a zero hour contract, I could not guarantee availability for all of the hours that you require in all circumstances. I work contracted hours for a number of other families and I informed you during my interview that my availability to work for yourselves would be based around these. As we agreed hours must be requested in advance via email and then authorised by myself prior to them being confirmed.
I have been on annual leave for two weeks, I did notify all of my clients about this and that I would not responding to any work related emails during this time period due to being out of the country and spending quality time with my own family.
Once again, I can only apologise. I wish you and your family health and success in the future.
