Sitara cared for my twins from the age of one through to four on a full-time basis. Without a doubt, she is adept at the twin thing which in my mind makes her quite special.

As an individual, Sitara is diligent and understands small babies' requirements. Sitara is:

- Confident, caring and patient
- Gives time to feedback on the activities, meals eaten or not liked during the day
- High level of understanding of how her role fitted within the family
- Managing nap times (key with twins) and did this better than anyone I had also considered and better than me!
- Preparing and serving meals and healthy snacks
- The need to change the schedule when babies turn into toddlers

Sitara has an unlimited amount of patience, and for me, this is where Sitara wins the day, she has the patience of a ‘saint’, is proactive in organising outings and is a great coach for toddlers to use their words rather than actions.

She has always and continues to take an interest in 'the twins’ development and what they were up to during holiday times.

She is very honest, reliable and trustworthy and evolves with the changing needs of a baby to a toddler. In summary, Sitara possesses all the qualities that made a great addition to our family, with a kind character and a safe pair of hands for the twins to feel loved from. Sitara's approach is certainly one of calm and consideration.

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• Cleanliness
• Food
• Communication