Sharene is our Childminder and on occasion has babysat our 2 young children. My husband and I work 5 day weeks and study with sometimes stressful deadlines. I used to panic when we get thrown into a tight deadline, but now we just take deep breaths, call Sharene and ask whether she can be flexible and provide us with the help we need. She has the keys to my house because we trust her utterly and wouldn't be able to manage our lives without her reassuring support and kindness and care to the children and us.