Awful attitude / Service
I have recently been discussing Kate taking care of my daughter, I must admit she has honestly been the least helpful childminder I have spoken too. Due to mine and my fiances work schedules, us planning a wedding and a house move time is very limited as to when I can sign the paperwork. Kate has been disappointingly un-helpful with regards to times and dates that I can visit and has this afternoon said that as I cannot do the only time she is offering me she will not provide care for my daughter knowing full well she was supposed to start tomorrow. So now I have to sort childcare out for my daughter with less than 24hours notice so that I can go to work!
When looking for a childminder for my daughter the main things I am searching for is someone that's caring, understand and trustworthy lets just say it's a good job your true colours shone sooner rather than later!
Response from CHIMPYS
Responded
Thursday 15th January@10.30am interview took place...all went well...everything explained regarding contracts etc.....as i say to all prospective parents have a think and talk to other half and any questions to phone and will answer to best of my ability...
Heard nothing from this lady until Friday 30th January @ 8.30am as i was leaving for school runs she was on my doorstep with her child ready for me to take her child for daycare.......i looked bewildered as not heard from her and she said oh have i not been chatting with you? Apparently she had been in conversation with another childminder by the name of Shelley....thinking it was me.....i explained i couldn't take her child as no paperwork had been filled in.....i jokingly said as she was putting her child in the car "you didn't choose my services then" and she replied "yes i wanted her to come to you and thought i was messaging you"......i replied by saying thankyou but we need to fill paperwork in and she would contact me.....
in a previous message i did give this lady my mobile number which she never used and just relied on this messaging service....
Later that day another message saying can we start again and have i still got a place available......yes i have and paperwork needs to be done......2 dates were arranged.....Tuesday 3rd February @ 9.30am and Thursday 5th February @ 9.30 am .......7.27pm Monday 2nd February...messaged received to say time was inconvenient so i replied with the Thursday appointment and yet again Thursday was inconvenient......so this lady had plenty of time to check her diary of these dates.......another appointment was made for Tuesday 10th February......her reply was it was no good as she needed childcare for friday.......my point is she had two dates and failed both of them knowing too well she needed childcare for Friday......her reply was very upsetting after i had changed and re-arranged my days with the little ones.........worded a little bit as in the review above.....i cannot do word for word as i have deleted this lady but a fellow childminder who was with me at the time was absolutely flabbergasted at this ladies reply.....wasn't called for at all after i had put myself out for her......
at this point i'm beginning to think am i being messed about and that i had re-arranged my plans and daily preparations for the little ones i look after to accommodate these dates and times for this lady........
i messaged this lady ...on here....as no other contact for her but she had my mobile number....to say that i wouldn't be able to provide childcare tomorrow as no paperwork been filled in...hence this review and my response.....
