We knew Lucy from my son's pre-school before she started working for us so I was confident my children (9 months and 3 years when she started) would be in safe hands, but she has exceeded our expectations.

Both my kids adore her and are always excited about their 'Lucy days'. They have adventure days and quiet days as she totally fits around them and their moods. My transition back to work was easier than I ever could have hoped for - it's amazing to just wave them goodbye in the morning feeling totally at ease! She was so patient with settling my (rather clingy) 9 month old and I always get lots of lovely updates and photos.

Lucy is punctual, enthusiastic and considerate, but most importantly for me she really does put her heart into her job and takes care of my children as if they are her own. We feel really lucky to have her.