Untrustworthy
I had a terrible experience with Jonah’s childcare service. I needed emergency care for my kids over the coming weekend (Saturday and Sunday, 01 and 02/02/2025), and after agreeing to the price, I was completely let down. Jonne refused to provide the address I needed, making it impossible for me to arrange anything. Communication was non-existent, and whenever I tried to reach out, Jonah either avoided me or made excuses. She even asked for my wife’s phone number, which was unnecessary since I am the primary caregiver. It’s extremely unprofessional to commit to providing a service and then completely fail to follow through. I’m very disappointed and would not trust Joanne with my children in the future. I can provide the WhatsApp chat history and call recording for proof.
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Overall
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Communication
Response from J Abiola
Responded
The process of signing up a child starts with a visit to the setting 1st. ( which you have not done)
So it is wrong to say there was a commitment of childcare. There is no agreement and no commitment of childcare without meeting the family at my setting, registration and payment.
You stated on the phone that your wife will visit our setting since you were travelling, and it would make sense to communicate with her and arrange time to visit as you were travelling. ( still awaiting a response to arrange the visit and meet the children)
The ongoing process to register your children is very achievable this week.
To ensure that the children are comfortable and happy, it is essential for your children to meet the childminder and visit the setting before the actual start date of childcare. I am sure you will agree with me on this one.
Weekends : There is a limited time for childcare enquiries, hence the gap in communication. l do apologise if l was not forthcoming quick enough for you.
As you said, you were travelling , if you wife contacted me, the process would have started today to arrange visit and register your children if both parties were happy to go ahead.
It is untrue to jump to the assumption that you do not trust me with your children that l have never met before ( please see the review of the parents that l have met their children)
The due process in registering children for childcare can not be bypassed. But it can be fast tracked if both parties are
amicable and provide the information required
