We were so looking forward to meeting Johanna for the first time as she sounded perfect on the phone in a previous interview for a full time nanny position.

The night before she was due to come for trial and meet the family she called me from the pub asking to delay the trial as she was at a party and would I pay for her travel. I agreed to pay for her travel but could not change the time again due to our children’s schedule (she already asked to change it once which I agreed to).

The following morning we were all ready to receive her and the children were excited to meet her and we didn’t hear a word from her until an hour after she was meant to arrive when she sent a text saying the family she was staying with had an emergency.

It was all quite strange and considering communication is vital when working with children I was very disappointed.