the first time I met this lady she made me feel welcome and comfortable, my children met her for the first time and could not wait to her again , my children felt so comfortable and welcomed just like I did. my daughter has had a tough time recently so when trace met her for the first time she got all the attitude and the way that trace dealt with it was absolutely amazing , within an hour of being around trace the attitude stopped and never seen my daughter so happy, this lady is soooo amazing I couldn't have asked for a better childminder. trace is my childminder and my friend, I would highly recommend trace to anyone.