Be wary
They do pick ups and drop offs at your house which is very helpful and they are very cheap.
They do lots of school pick ups which is great for school aged children but it meant that my 1yo and 3yo were in the bus for hours at a time. My 3yo also came home saying "Can you say f**k?" Which sounds like older kids goading younger ones into saying naughty things.
I gave my 4 weeks notice (which took us up to breaking up for Xmas at uni for me) and said that I had found a preschool available in Jan. They said they had some one that wanted to start ASAP and then dropped me as a client the next day (Dan said when the dropped the kids back "gotta look after my own family")
Then they blocked me as a user on here so I couldn't leave a bad review so I had to contact the website directly.
I am not being vindictive by writing this review, they're nice as people and they're very accommodating but very unprofessional. I was left with a month of uni without childcare and no notice to find some.
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Overall
Cleanliness
Communication
Response from Sandie Bittle
Responded
Thank you for the review Holly. I love the ‘be wary’ bit especially! 😀
Holly it’s been a bit of a nuisance since day one and I quote your words ‘sorry to be a bit hassley but it turns out I’m a bit of a control freak’ I should have never taken you on as a client! The day you allowed your child to take a poo on my neighbours grass and to find it funny quoting ‘E announced he needed a poo so took a crap on that tiny patch of grass. Iv collected it but didn’t have any wet wipes which is my fault. It’s pretty normal for him to s**t in parks though, he’s probably shat in every park in Plymouth’ should have been your last day! I have never been so disrespected! Now to address the bus! And the very long time they spend in it! It’s a service we offer and one most parents are grateful for ! One you took great advantage of!! Quoting ‘ideal, I don’t even have to get dressed’ asking us daily if we could pick up!
Also the swearing ! You actually text me and again I quote your words ‘I don’t know, he’s just came out with it recently. He’s heard swears before but it sounds like someone is asking him to say it which is weird. It could be from anywhere that’s just kids they’re just sponges but I thought I’d mention it in case he starts running a foul mouth with you’
As these are big concerns, and only learning about it on here, I will be forwarding you a complaints procedure in the post. I will also forward your concerns to my LA and Ofsted. It’s a shame it has came to this because up until yesterday, having to let you down in a case of emergency everything was absolutely fine and never raised any of the above. In fact it was only 48 hours before this review you were actually asking us if we could collect the children! You’ve even thanked us for everything we’ve done for you and being so accommodating.. Very confusing !
Holly I wish you and your children the very best. I feel very sorry for the next hard working person to have to deal with you, and your very demanding ways!
