Lucy's Reviews

Happy days

Lucy and Dawn have been amazing! They are so attentive and child centred with all the amazing activities they have planned for the children. To say they have been accommodating is an understatement, I have such a peace of mind when I leave my daughter with them, I can not recommend them enough

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Jess about Lucy on 26/06/2024

Response by Lucy on 26/06/2024:

Thank you for your kind words Jess! It means a lot! ☺️

After months of saying she will exceptmy child for

absolutely let down by this person.........she was meant to contact me to meet my child she had my number I was told she couldn't have my child in the June half term so I paid friends due to her waiting for documents but would definitely be able to accommodate me during summer I was so happy I'd found someone I thought was solid and I could rely on for the coming school holidays... now just 2 weeks before holidays she s told me she's full due to me not contacting for 2 weeks.. absolutely ridiculous iv been working solid and thought she was a solid for holidays. at least I know she's not reliable now before I put my child in her care

• Overall
• Setting
• Communication

by ka8 about Lucy on 25/06/2024

Response by Lucy on 26/06/2024:

Hello Ka8
Very shocked by your comments.
Not sure how you can rate the setting and cleanliness when you never even came to visit the property.
Also we ask you to provide food apart from snacks, Again how can you rate this when you haven’t experienced it.
We spoke on the phone once. We have tried to communicate and had a number of enquiries from other people. As a small setting I’m sure you can appreciate there are a limited number of spaces. There was no contract or even meeting of your child or yourself.
We waited 3 weeks for a reply and cannot assume we are still wanted.
As I said in the message if you give me the exact times and dates I will try to help but if you do not get back to us we cannot assume you still want us.
We are sorry you feel this upset as we always try to please everyone.