Ikraa's Reviews

Absolutely shocking behaviour

I initially had high hopes for Iris’s childcare setting, but my experience left me deeply concerned about professionalism, communication, and safeguarding standards.

On 18 November 2024, I left my 1-year-old daughter in Iris’s care for a settling-in session. I dropped her off at 9:00 am and picked her up around 11:00/11:30 am. During this time, I made six calls to Iris, and my sister called three times as well. Despite having two assistants working with her and keeping her phone on loud—as I had observed during my visit when she took a call while showing me around—Iris did not answer or acknowledge my attempts to contact her. A simple response, such as a quick text or instructing her assistants to reply on her behalf, would have been sufficient, but I received nothing.

When I finally received a picture of my daughter, she looked exhausted from crying. I understand that settling-in sessions can be challenging for children and that Iris has many kids to look after, but the complete lack of communication during this period was shocking and unacceptable. As a parent, this made me feel ignored and deeply worried about my daughter’s well-being.

To make matters worse, Iris’s follow-up texts were unprofessional and dismissive. She suggested I stop working if I “couldn’t handle it” and accused me of having “trust issues.” This was not about trust—it was about the basic expectation of communication during my daughter’s settling-in session. Her response completely disregarded my valid concerns and showed a lack of empathy.

Additionally, I believe it is important to highlight that sharing details of my situation with another childminder without my consent is a potential breach of confidentiality under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Further concerns included hygiene issues, such as a staff member with visible paan (betel nut) in her teeth, and organizational lapses like handing my daughter the wrong coat at pick-up. While minor on the surface, these incidents added to my lack of confidence in the setting’s attention to detail.

Another point of unprofessionalism was when my sister, who had found Iris’s profile on this website, discovered that she had been blocked by Iris. Blocking a concerned parent instead of addressing the issues raised is highly unprofessional and raises further concerns about transparency.

I have since reported my concerns to Ofsted and have screenshots of the unprofessional and inappropriate messages Iris sent to me. While her setting is well-equipped with plenty of toys and a good environment for children, her attitude and behavior when issues arise are deeply concerning.

I strongly recommend avoiding this provider. It’s essential to ensure that both the physical environment and the people caring for your child meet the highest standards of professionalism and care.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Ikraa about zainab92 on 22/11/2024

Response by zainab92 on 22/11/2024:

I have been a member of this site for 15 years and have consistently had good reviews from parents who have actually been with me for years.
This parent came for a trial and her daughter was with me for 1 and half hour after which she destroys someone’s hard earned reputation in a second.
That says more about her than me.
I feel confident that any parent looking for care will believe genuine parents and reviews and see this for vindictive review for what it is.

Absolutely brilliant

And do this one for nadz

After two upsetting experiences with other childminders, I was nervous and unsure what to expect. However, from the very first visit, Nadz completely put my mind at ease. She welcomed my 1-year-old daughter with open arms, played with her, laid out toys to make her feel at home, and even fed her during our visit. Her warmth and attentiveness were beyond what I could have hoped for, and I immediately felt like I wasn’t just visiting a childminder but someone who genuinely cares—like a family friend or even family.

Every day, I receive around 10 photos of my daughter, keeping me updated on what she’s doing and how she’s settling in. The communication is absolutely top-notch, and I always know my daughter is in safe hands. Picking her up at the end of the day is such a joy because my little one is always happy and even waves goodbye to Nadz with a smile!

My daughter is usually very attached to me and doesn’t nap with anyone but me. However, on the second day, I walked in to find her peacefully sleeping on the floor sofa—an extremely safe setup that left me amazed. This level of comfort and trust speaks volumes about the nurturing environment Nadz has created.

The setup of her home is fantastic. It’s spotless, hazard-free, warm, and welcoming. Nadz takes extra care to ensure that the toys and furniture are all safe and age-appropriate, and she goes the extra mile to make the environment as stimulating and fun as possible. There are no sharp corners, small items, or other hazards that could pose a danger to my child. I feel confident knowing my daughter is in such a secure and comfortable environment.

Nadz is always attentive to my daughter’s needs and makes sure she’s safe, happy, and engaged. Her care and attention to detail are unmatched. Whether it’s reading her a story, helping her with new skills, or simply making her feel loved, Nadz ensures that my little girl’s time with her is enriching and joyful.

Beyond childcare, Nadz has shown incredible kindness and support for me personally. I shared some personal issues with her, and she went above and beyond, sitting me down with a cup of tea and offering not just a listening ear but genuinely helpful advice. She made me feel so supported during a difficult time, and I’ll always be grateful for that.

Her rates are very reasonable, especially for the exceptional care she provides. She offers so much more than I could have expected, and the peace of mind she gives me as a mother is priceless. I truly can’t fault her at all. She’s attentive, caring, professional, and so approachable, all while making my daughter feel like part of her family.

I’m so happy I found Nadz, and I can confidently say she’s amazing in every way. If you’re looking for a childminder who will treat your child like her own and make you feel at ease every step of the way, look no further!

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Ikraa about Nads Happy Faces on 23/11/2024