James's Reviews
Parent
Below are the reviews that James has written.
Kayleigh was a knowledgeable and engaging tutor, and when she attended, her teaching was excellent. However, her reliability was inconsistent, making it difficult to establish a regular tutoring schedule for our son.
Between November and February, six out of nine scheduled sessions did not go ahead, often due to last-minute reports of illness. Rather than cancelling outright, Kayleigh left the decision to us, citing a sickness bug in her class, post-flight sickness, a contagious chest infection, and a norovirus outbreak at schools she worked in. On multiple occasions, she first checked in with us to confirm we were available for the session, only to later report an illness and ask if we still wanted to proceed. This put the burden of cancellation on us rather than taking responsibility herself.
On one occasion, she forgot a session entirely, and we had to contact her to check if she was coming. In addition to the cancellations, there were also several instances where session times were changed at short notice.
After a few initial lessons, we paid upfront for a block of 10 sessions, but only one of these ever took place. When we initially requested a refund for the second prepaid session that was missed, we faced delays and had to follow up several times before it was received. Ultimately, we decided to end the arrangement and sought a refund for the undelivered tutoring sessions. We were able to reach a compromise settlement for a partial refund, which Kayleigh paid quickly.
If you are looking for a good tutor but can be flexible, Kayleigh may work for you. However, if consistency is a priority, I strongly recommend paying per session rather than booking and paying in advance.
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