Feed back
Jan arranged to meet with me & my partner twice with our baby. The first time she cancelled 3 hours before we were due to meet stating she was ill. The second time she cancelled an hour and 45 minutes before we were due to meet stating a parent had extended their hours and she couldn't accept us anymore, even though she had previously told us she was accepting from March onwards. Cancelling was all done by text message, no phone call out of courtesty.
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Overall
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Communication
Response from Jan B
Responded
Jamie I am so sorry you were disappointed- You should have contacted me and I would have tried to sort something out.
i was ill just before your first proposed visit, then an existing parent did ask to extend her child's hours, which meant that the hours you wanted were no longer available. I had 17 requests for childcare that week so texting was the quickest and most efficient way to cancel.
We had not met, and I had not promised you anything. You left it very late to start your search for childcare which inevitably made it more difficult. I hope you have found some childcare which suits you now
