We've engaged Kate now for nearly 6 months now on an ad hoc basis for childminding. Totally professional. Right from the start Kate filled us with a great deal of confidence as we are babysitting first-timers and we have twin babies and a 3 year old. Kate took the time to familiarise herself with the house and the children which was really nice. She's pretty unflappable and the whole house feels calmer when she is around. Even when one of the twins was having trouble sleeping she takes it in her stride. We have alot of confidence in her and will continue to use Kate going forward.

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• Communication