Very disapointed, unreliable childcare provider.
In overall the the service was okish. But when I expressed constructive criticism, the childminder enter a denial state arguing her service was perfect, and took my observations badly.
My daughter was bitten in her arm by a toddler and when I complained about it, the childminder suggested my daughter (almost 3 years old) and I were laying,
In addition, couple of times I arranged for my daughter to be with her, and when I arrived to leave her, the childminder had forgotten, Twice, She was not at home, and then She simply said not recalled what we previously had agreed.
Then, She immediately terminated the contract verbally, without any notice, leaving my daughter and I without any option but staying at home.
If you provide a childcare, you need to be aware of parent need as well and suggestions.
Place looks messy and not very clean
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Response from LucasCho
Responded
I was disappointed to read these comments from the above flexible childcare customer.
Regarding the incident involving her daughter's injury, I did not dispute the child's word but stated that as neither I nor any of my team had seen the incident nor heard her crying I felt it unlikely to have occured at the setting. I was only notified by the customer nine days after the alleged incident. It is an enforced policy that we inform parents/carers in the event of such incidents.
The only occasion when I was unable to offer childcare to the customer was on a date when the setting was closed and all customers had been notified in writing of this more than three months in advance. Over fifteen months I had been able to accommodate this customer's frequently changing childcare requirements but this date was a scheduled closure.
Following the customer's approach to raising the above complaints, including prolonged verbal dispute in front of other children in the setting, which breached my complaints procedure, I had no choice but to terminate my childcare services for this customer.
The setting is cleaned and tidied on a daily and intra-day basis by all three team members. Children have access to considerable resources indoors and outdoors, and during play this inevitably leads to untidiness but this is addressed during tidy-up times (before lunch (11am) and before home-time (5om)); a flexible childcare customer collecting their child earlier in the day may not see the results of these tidy-up sessions, and continually striving for tidiness can impact learning through play.
Although I currently have no availability until September 2017, I would welcome prospective parents who wish to meet me and my team, view the setting and read policies and procedures so that they may derive their own impression of my childcare about which I am passionate and committed and which I have been able to provide to a number of happy long-term customers.
