Tracey has been looking after our daughter, Yael, who is 13 months old, for the past 6 months. She’s been absolutely wonderful with her and I can see the special bond that she has with our daughter.

From the very start when we first met Tracey, she has been so open and communicative with us. We were nervous for our daughter to start but Tracey was so amazing at reassuring us and helping her settle in. Our daughter adapted so much better than we anticipated thanks to the FaceTiming with Tracey prior to her starting.

We can see how much Yael has grown and developed from her time with Tracey. This is particularly due to the wonderful fun activities she has planned for the kids each day, whether is play group, music group, walks to the park, picnics, or trips to the library. Our daughter has become such a social little butterfly being exposed to other kids and having stimulating activities.

One of the things we love about Tracey, is that she is great at communicating with us. Every day we get an update on what they have been up to and the wonderful nutritious lunches that she prepares for the kids. We love these daily updates.

Our little girl turned one this year and Tracey was so kind to get her a birthday gift. It’s now one of her favourite toys that she plays with daily.

We are so sad to be leaving Tracey as we are moving to the USA. We wish that Yael could have stayed with Tracey longer but we are so grateful to have had her look after our little girl and show her some much love and care. Thank you for everything Tracey, we are going to miss you. :)

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• Communication