My daughter was with Frances from the age of 18 months to almost 4 years and we couln't have been happier with our childcare arrangements. Frances is a warm and caring person with lots of creative ideas. We were always amazed at all the things she came up with and we now have a whole box of great artwork from all these years. Every few weeks Frances focuses on a different topic and there are books, songs, arts and crafts, baking etc on that topic.
As others here mentioned, the daily update in the report book is a great way to learn about your child's day and the portfolio and development report we got from time to time was superb. Frances deeply cares for the kids and tries to find different ways to support them. As my daughter's mother language is German, Frances thought of ways to make her more at ease with English and has been a tremendous help in bringing out the best in my daughter's development. We have now lived abroad for a while, but my daughter still talks a lot about Frances and her assistants and she misses her a lot. We all miss her!