Very unpleasant experience
Whilst we found that Suzanne provided reasonable care to our children during the time they were with her, overall our experience of using her service has been very unpleasant and I regret ever having gone with her. When we terminated our covid retainer with Suzanne last summer due to a difference in opinion, things quickly became acrimonious. Suzanne owed us a refund at that point, yet she refused to pay and we were eventually forced to take her to Small Claims Court, where the Sheriff found in our favour and issued an order for Suzanne to refund the sum owed. The whole process has been extremely stressful and it has taken over 9 months. I would therefore not recommend this service.
Response from Suz
Responded
You are being extremely misleading in this review and I can’t ignore your attempts to taint my business and reputation.
Firstly at court and in front of my lawyer, the court clerk and the Sheriff you said, on record, that you thought I was an excellent childminder and would have stayed with me had it not been for my refusal to open during the early stages of COVID as you rated my service highly.
The sheriff agreed that I could not have opened in the short notice provided to me and he suggested that maybe you were a little too quick to terminate your contract. You attempted to claim back 3 months of fee’s from me, the sheriff awarded you 2 weeks. I can stand by all I have said in this reply as it is recorded at court, did you forget that?
