Samas Twinkle Stars's Reviews

Poor paperwork process and professionalism

We were happy with her in terms of her care but not on her knowledge of her legal responsibilities. We went ahead and despite a request for a contract before starting, this was not provided. The contract was sent after my daughter had started on the 26th February. I wish to clarify that she wished us to sign the contract but it wasn’t sent until March 2. It was for both sides. As a result, she did not make us aware of the lump sum deposit she wanted, in addition to the first months payment (it came to a £1000 up front) until two days before my child started. She then gave me a two week cancellation (she could as contract signing was not done) and informed me that she had given my place away - so she admitted she went behind our back and enrolled another child. Her professionalism and the way she does her paperwork is not proper. Then, when I wanted to collect my belongings, I informed her by email and she confirmed receipt by responding that that was fine and asking the time.

• Overall

by Star2858 about Samas Twinkle Stars on 06/03/2018

Response by Samas Twinkle Stars on 21/07/2018:

I strive to provide a very caring and nurturing environment for the children in my care. It is my top priority to provide a safe and secure environment for the children to strive, as you have experienced yourself during the settling-in period. I have been caring for young babies from as old as 6 months and still care them after 3 years. This shows how happy the parents of the children I care for and you have spoke to them yourself few times before you decide to send your little one in my care.

Most important for me (and for prospective parents) is that to hear that you are happy with "all aspect of the care" I provided during the settling period. Sorry to hear that you were not happy with deposit terms. It is common practice to take 4 weeks of deposit as the childcare invoice is settled in arrears at the end of the month.

Your willingness to sign the contract shows that you were happy with my care.

What we do not tolerate is offence language used, especially in front of the children and could not offer my services.

===================================
On 02/03/2018 19:41,


I’m sorry and equally sad to hear these words and I’m sorry if you have taken offence to my words.
You’ve put me in a difficult position and left me with many regrets.
If you still want to work this out then let me know. I will pay you this deposit immediately as I also understand that different childminders can have different rules.

Sonal


Sent: Friday, March 2, 2018 4:50 PM
Subject: Re: Childminding and other details
To:


I must say that I am pleased to hear that you have no concerns with the actual care I have provided to Siena in Feb. This is more important for me than anything as you can imagine. All the parents are very happy with the care i provide, and you have already spoken to them.
...
Rgds,


On 02/03/2018 14:01,l wrote:
Hi Sama,

Just to clarify that I am not unhappy with the actual aspect of care at all.

Best childcare for my daughter

My little has been with Sama on regular basis and and she is extremely happy there.
I was bit apprehensive about how well she would settle at first, but Sama soon put my mind at rest. I get regular updates on
whatsapp of what my little one has been been doing during the day and Sama has been great capturing those first moments(pics/videos)
of my little one, learning/doing exciting things everyday.

What astonishes me is that my little one is always excited to see and cling Sama in the morning, giving me the most reassuring feeling
that my little one feels very secure and cared for, when I cannot!

Sama keeps a detailed diary of activities/nap times, changes nappies very regularly and follow my requests promptly - great communication Sama!.
A small and caring env., with a spacious setting, large garden, toys and activities seems to be right environment.

I feel very fortunate to have found such a lovely childminder and I would highly recommend it without any hesitation.

• Overall
• Setting
• Cleanliness
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• Communication

by Parent about Samas Twinkle Stars on 27/01/2018

Great Childminder!

Sama looked after my son from the age of 8.5 months till 2.5 years. She is a warm, calm and caring person and my child bonded very well with her and was very happy with her.
I felt very secure about leaving my baby with Sama, and as he was getting older I could see how much he was learning as well.
I would highly recommend this child minder.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Nikki about Samas Twinkle Stars on 15/01/2018

Sama is an absolutely lovely carer

Sama deserves to be acknowledged for her dedication and efforts in taking care of my little girl. My little one absolutely loves and admires Sama's company since 3 years now . Sama gives her best effort to make sure that my little girl is very
comfortable and feels at home when we are at work. She works on instilling good moral values in my little one that gives me much satisfaction about her care . Thank you Sama :)

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by Pragnya about Samas Twinkle Stars on 11/01/2018