We found Shasta back in September 2019 and we agreed with her that our daughter would be coming to her from the 2nd of January 2020.I asked for contracts and asked her if we needed to pay a deposit to secure a place and she said no just let me know when you want her to start.

November 2019 came round and we still hadn’t received these contracts and started chasing for them but she would take days to respond to my messages. We managed to get our daughter booked in for settling sessions of 3 hours and we thought oooh thats great my daughter will be fine. But then she messages be on the 6th of December 2019 asking for £150 deposit even though she had said we don’t need to pay a deposit! She kept on saying there must have been a misunderstanding.

After asking for that £150 she started saying she is not available to look after my daughter from 2nd of January 2020 because schools are closed! She told me this 2 days before the 2nd of January 2020. My husband had to take time off work for 2 days because we couldn’t find a replacement at such short notice! I am very disappointed with this lady because she appears to be nice but she really isn’t. She is not honest and a very bad communicator. She kept using the word misunderstanding, trying to make me seem stupid! Now my husband has had to take time off work so that he can look around for her replacement. Not impressed at all!

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• Communication