My daughter has been with Noreen since she was 9 months old, the settling in sessions really helped her get used to the environment and Noreen was really great in updating us and keeping our minds at ease. We're now at the point where my daughter is going to school in September and needless to say it'll be a sad day when we have to say goodbye. Noreen has provided so much love and support for my daughter, she's been there whenever we've needed her (sometimes very last minute) and has formed a beautiful relationship with her. When we looked for a childminder we were looking for someone to watch our child who we felt we could trust, what we've gotten from Noreen is so much more than that! She's basically part of the family now.

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• Communication