zainab92's Reviews
Childminder
Below are the parent reviews for zainab92. Back to zainab92's profile
Average Rating:
(4.88 from 50 reviews)
I initially had high hopes for Iris’s childcare setting, but my experience left me deeply concerned about professionalism, communication, and safeguarding standards.
On 18 November 2024, I left my 1-year-old daughter in Iris’s care for a settling-in session. I dropped her off at 9:00 am and picked her up around 11:00/11:30 am. During this time, I made six calls to Iris, and my sister called three times as well. Despite having two assistants working with her and keeping her phone on loud—as I had observed during my visit when she took a call while showing me around—Iris did not answer or acknowledge my attempts to contact her. A simple response, such as a quick text or instructing her assistants to reply on her behalf, would have been sufficient, but I received nothing.
When I finally received a picture of my daughter, she looked exhausted from crying. I understand that settling-in sessions can be challenging for children and that Iris has many kids to look after, but the complete lack of communication during this period was shocking and unacceptable. As a parent, this made me feel ignored and deeply worried about my daughter’s well-being.
To make matters worse, Iris’s follow-up texts were unprofessional and dismissive. She suggested I stop working if I “couldn’t handle it” and accused me of having “trust issues.” This was not about trust—it was about the basic expectation of communication during my daughter’s settling-in session. Her response completely disregarded my valid concerns and showed a lack of empathy.
Additionally, I believe it is important to highlight that sharing details of my situation with another childminder without my consent is a potential breach of confidentiality under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Further concerns included hygiene issues, such as a staff member with visible paan (betel nut) in her teeth, and organizational lapses like handing my daughter the wrong coat at pick-up. While minor on the surface, these incidents added to my lack of confidence in the setting’s attention to detail.
Another point of unprofessionalism was when my sister, who had found Iris’s profile on this website, discovered that she had been blocked by Iris. Blocking a concerned parent instead of addressing the issues raised is highly unprofessional and raises further concerns about transparency.
I have since reported my concerns to Ofsted and have screenshots of the unprofessional and inappropriate messages Iris sent to me. While her setting is well-equipped with plenty of toys and a good environment for children, her attitude and behavior when issues arise are deeply concerning.
I strongly recommend avoiding this provider. It’s essential to ensure that both the physical environment and the people caring for your child meet the highest standards of professionalism and care.
Overall-
Setting
Cleanliness
Food-
Communication
by
Ikraa
about
zainab92
on 22/11/2024
Response by
zainab92
on 22/11/2024:
I have been a member of this site for 15 years and have consistently had good reviews from parents who have actually been with me for years.
This parent came for a trial and her daughter was with me for 1 and half hour after which she destroys someone’s hard earned reputation in a second.
That says more about her than me.
I feel confident that any parent looking for care will believe genuine parents and reviews and see this for vindictive review for what it is.
My son has been going to Zainab’s setting since he was 11 month old.
I had mum guilt when I first sent my son to the setting but rest assured when Zainab’s communication with me was outstanding! I received pics and videos of my son throughout the weeks and met with the staff to see how he was settling in.
I noticed my son’s speech over time had drastically improved and he learnt his colours, shapes, numbers and alphabet whilst being at the setting.
He loved the outdoor play during summer and the visit to the fruit market and local parks.
Zainab has been very accommodating to my work pattern and flexible with last minute changes for my son to attend the setting.
Thank you for being a great childminder for my son!
-
Overall
-
Setting
-
Cleanliness
-
Food
-
Communication
My daughter, aged 2, started in April 2024 for the first time. As a parent I was very nervous, bur Zainab and her team had made Aiza feel so comfortable within the setting.
Aiza was less talkative before she started with Zainab, but since she's been going there, she makes a lot conversations and bringing her sentences together.
Aiza loves all the food provided by the team and they also give snacks and ensure the kids are definitely not hungry.
Aiza loves playing in the outside setting such as sand, slide and water. She would tell me what she had done when playing outside.
Aiza is always keen and happy to go to the childminders and doesnt want to go home. She would always tell me and her dad about "baby house" (her way ot saying childminder).
Aiza had also visited Queens Park and she absolutely loved it.
Zainab and her team are absolutely great with all the children.
-
Overall
-
Setting
-
Cleanliness
-
Food
-
Communication
My daughter has been going here for four months and she loves it. Every time we go she gets so excited and hates leaving. She’s been well looked after and they’re so accommodating.
-
Overall
-
Setting
-
Cleanliness
-
Food
-
Communication
Zainab has been an absolute gem as our childminder! From the moment we met her, we knew our baby was in safe and loving hands. She's incredibly attentive, nurturing, and has a natural knack for understanding each child's needs. Zainab creates a warm and stimulating environment where our little one thrives. Her communication is exceptional, always keeping us updated with our baby's activities and milestones. We're so grateful to have found such a caring and dedicated childminder. Highly recommend Zainab to any parent seeking top-notch childcare.
-
Overall
-
Setting
-
Cleanliness
-
Food
-
Communication
My son has been with Zainab for around 8 months now since he was 1. I was very nervous leaving my son with a childminder but Zainab instantly made us feel comfortable. Taking my son to Zainab was the best decision we could have made. He loves Zainab and her family Nausheen and bushra. He has made so many friends and really come out of his shell, his confidence has improved so much. He now knows all the different colors of the rainbow, can count all his fingers, sings and dances to music, the list goes on. Her facilities are Outstanding, it’s almost like an actual nursery. Zainab’s flexiblity is second to none. She always tries to accommodate my work schedule with no hesitation. She is honestly a god send. Without Zainab my return to work process would have been hell but she made it so easy. I cannot recommend her enough xx
-
Overall
-
Setting
-
Cleanliness
-
Food
-
Communication
We had a wonderful experience with Zainab. Our 2 year old started going to Zainab from Jan 2022. She proved to be a saviour for us because we were very upset with the nursery our son was going to before starting at Zainab’s. It was our first ever experience with a childminder and I can’t thank Zainab enough the way she made Abram (my son) feel at home. Abram started to be more relaxed and happy in general. He was well fed and looked after. Me and my husband are both doctors and Zainab was always very cooperative and accommodating whenever we were a bit late from work.. we were always at peace that Abram was like at home and not at a place like nursery where he would feel lonely after 5:30 pm.
Abram loved the outdoor activities and crafting with Zainab and Nosheen. We got the lovely pictures very often which is a very nice way to see them play and enjoy their day with friends. Zainab always made us feel like a family member. We loved the bounties and delicious surprise treats from Zainab at pick up time. Really really thankful to her and can’t recommend her enough to every parent looking for a childminder.
The way she was flexible over the weekend and adjusted according to our needs was amazing and rewarding for families like us who do not have other family members in UK. And I want to say a special Thank you for the love and affection Abram and our new born baby (Aylin) received from her.. you are amazing Zainab :) keep it up xoxo☺️☺️
-
Overall
-
Setting
-
Cleanliness
-
Food
-
Communication
My little girl loves it with Zainab which says it all.
Made me feel at ease when I was anxious about starting my little girl in a childminder/nursery setting and going back to work.
She is always friendly, flexible and accommodating to any needs.
My little girl has come along so much since being here.
Would definitely use her again in the future with any other children.
-
Overall
-
Setting
-
Cleanliness
-
Food
-
Communication
My daughter started going to zainab when she was only 6 months,it was extremely anxious time for us especially after covid.she is going to be 2 in January now . I have seen my child loved,looked after,adored not only by zainab but all her family members.Nausheen and bushra care about her just like their own kids.
Pareesa calls their name even when she comes home.She absolutely loves going there with big smile on her face.As working parents it gives us peace of mind .
I have seen her develop and progress with each passing month.Her communication,her pencil grip, colouring,playing with blocks,playdough, imaginary games,looking after baby dolls ,hide and seek,knowing all rhymes ,it self tells how much fun she has everyday.
Her interection with kids of her own age even adults some time amuses me.
She is very much independent baby and this is all due to care and affection from zainab's place.
Zainab forwards pareesa's picture for whole week having fun and it all makes sense where she is picking all these skills from.All these activities are fun and educational. She comes home with diffetent piece of art everyday that they have been doing.
Her facilitity is safe ,clean very well organized and professional .Everyone knows their responsibility and tasks and fulfills them with utmost care and love.
The whole environment is very nurturing,guiding and teaching kids and encouraging them to explore.
She also does school runs for my son.
Always on time making sure he is fed after school and finishes his homework while he is there.
She is excellent baker and bakes most delicious cakes . we get to take some home whenever she bakes which is absolutely delight after long tiring day at work and we love her for this ❤.
I would highly recommend her ,her team and her setting to anyone without a doubt.
Thank you for everything you do for us
-
Overall
-
Setting
-
Cleanliness
-
Food
-
Communication
Zainab is truly amazing. I had zero worry or regret while my daughter was with her. My daughter improved greatly while with her. She is very professional and always very considerate, also she is a delight to work with. She never missed a pick up, she is very organised with her work. Her place is safe, clean and conducive for children, with educational learning everywhere you turn. She is my first referral to any of my friends looking for a childminder. I 100% recommend her to any parent out there looking for peace of mind while your child is with her. Keep up the great work Zainab, you are surely exceptional.
-
Overall
-
Setting
-
Cleanliness
-
Food
-
Communication
You must be a registered parent and logged in to leave a review.
If you don't have an account then Register Free now.
