Wecare_c's Reviews

Cannot rate highly enough

My children having been coming to Hannah for the past year now. I honestly don’t know how to praise her and Wendy enough. I couldn’t ask for a better childminder.
The girls deliver learning, activities and routine like a little nursery whilst also managing to make you feel like a home from home. Amazing setting, amazing activities, great learning opportunities, healthy home cooked meals, amazing outings, great information sharing with home. Everything you could ask for and I’m so grateful to them.

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by Kayley about Wecare_c on 12/01/2024

Truly fantastic and caring setting!

Well, where do we begin? Our daughter has been with Hannah for the best part of 2 years and is just about to leave her setting for big school.
Communication has always been fabulous, the updates on the baby days app are useful to see what is happening along with the social media updates.
Hannah was fabulous at settling her in and quickly got to know her interests. She has been caring and patient in supporting her settling and has helped her grow during her time through a wide range of wonderful experiences. We will all miss being part of your little family xxx

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by Kelly about Wecare_c on 21/07/2022

Response by Wecare_c on 22/07/2022:

Kelly I can’t thank you enough for your review but also just for the pleasure of working with you and your family. You have all been amazing and it’s been so hard saying our goodbyes for school. We will stay in touch, you always will be a part our family! X

You should probably go elsewhere if you want secur

Our child started attending with Hannah at 9 months old in August 2020. She was really good with him and he settled easily, so we had no worries leaving him there. Hannah and her assistants have regularly described him as ‘the childminders dream’, because he’s so laid back. Unfortunately, due to rising cases of COVID-19 and me being extremely vulnerable we chose to temporarily take him out for our safety. After 7 weeks he returned and was clearly out of the habit of attending as he was unsettled. We collected him early twice because he was so distressed and agreed to do settling in sessions the following week to get him used to it again. However, on the Sunday Hannah text to say he wouldn’t be able to go in the following week because of her own personal reasons, she then wouldn’t tell us when he could go back and on the Monday text to give notice to say he couldn’t return. I was so shocked at the unprofessional way this was dealt with as Hannah only text and would not speak to us on the phone as well as the short notice of it all. It also feels very much like our child was welcome there all the time he was easy, but given he wasn’t as settled on his return he was no longer welcome to attend. Therefore, I would recommend that if you want stability for your child and the security of their ongoing childcare and your peace of mind while working, you should probably seek childcare elsewhere.

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by Jo B about Wecare_c on 12/03/2021

Response by Wecare_c on 12/04/2021:

Hi jo, thanks for your review and I’m glad to hear you was happy with our care up until leaving.
Unfortunately as I already explained to you, I had to reduce my assistants hours when you withdrew your son from his space to absorb some of the financial impact of this. We was completely understanding of your reasons for wanting to do this and allowed you to break the terms of your contract by not giving the required notice period. However, we was then given less than a weeks notice that you wanted to return to the setting. My assistant was unable to increase her hours again at short notice and I was unable to settle your son back into the setting whilst caring for other children and also home schooling my own children at the time.
I answered messages from you about this for 5 hours on a Sunday, whilst spending time with my family. I missed one single phone call from you, which your messaged immediately after and I also answered this.
During this time, you continuously asked me to disregard my own family needs and care of other childminding children, to prioritise your own requirements, including asking me to break Covid and lockdown restrictions on a number of occasions, which I told you I couldn’t do.
We was also informed that once returning to your space, you would potentially be leaving again in a few short months due to your own personal circumstances changing.
With all of this in mind, I actually acted in the most professional way I could, by informing you that we just wasn’t in a position to meet your requirements, despite our best attempts.
I’m really disappointed that you have chosen to make comments that paint us in a bad light because of this. As you say, we offered you the best possible care throughout your contract and was extremely reliable up until you withdrew from your space. As you can see from every single other review we have received throughout my entire career, no one has had a bad word to say about us. We was completely dropped in it ourselves at late notice when you chose to withdraw from the space, the coronavirus has impacted childcare businesses hugely over the past year and we was in limbo not knowing if and when you would return. When you did want to, we just wasn’t in a position to be able to do it. As I say, I charged no notice period, I refunded hours you had been in attendance out of good will and I profusely apologised.
I think it’s very unfair to then say the things you have, but we will take your feedback on board and as I have already said to you in personal conversions, wish you all the best for the future.

Outstanding childminder

Hannah was recommended to me to care for my eldest child and I did not regret the decision to use her care. So much so that Hannah also cared for my daughter years after. Hannah goes above and beyond to make parents feel comfortable which was particularly important to me as a parent nervous to leave my child. She was incredibly understanding and flexible to my work needs and always supportive of any requests that went above and beyond her job role. She kept me updated on my children's daily activities through an online portfolio and I was blown away with the great things she did with both my children to encourage their learning. Both of my children loved going to Hannah and we’re so comfortable in her home, not to mention how much their learning and development excelled in the setting. Hannah still keeps in touch and we pop round for play visits, proving that it is more than just a job to her. I really don’t think you could ask for a better childminder.

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by LouTimm about Wecare_c on 04/05/2020

Response by Wecare_c on 04/05/2020:

Thanks so much for such a lovely review 🥰

Superwoman

My daughter was with Hannah for 2 years. She was absolutely amazing. Nothing was too much. She always had a smile on her face and my daughter loved spending her days with Hannah, it made my life a lot easier knowing how happy my daughter was. Was so devastated when my daughter left Hannah to go to school. She is truly magnificent.

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by GemmaCla about Wecare_c on 04/05/2020

Response by Wecare_c on 04/05/2020:

Thank you so much, such an amazing review 🥰

Fantastic & friendly setting

Our son has been with Hannah for almost 2 years and it’s been amazing to see him thrive from being in the setting.

The activities are thorough and well thought out and we’re always so impressed with the amount he has learnt from being within the setting and going out and about on lots of visits/outings.

We keep up to date with activities on an online portal and receive a quarterly report on our sons progress and ways we can support learning at home.

Best of all our son has formed amazing relationships and friendships within the setting and is perfectly set up to start school in September.

We wholeheartedly recommend Hannah & We Care Childcare, they are great!

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by slc30 about Wecare_c on 04/05/2020

Response by Wecare_c on 04/05/2020:

Amazing review. Thank you so much 🥰

Amazing service for my son

I cannot recommend wecare_childcare enough. The service provided is amazing. My son really enjoys his time at the setting. He has made a number of friends and I feel very confident leaving him with Hannah. My son has a special diet which the setting has handled very well. Working alongside me and him.

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by Katie about Wecare_c on 04/05/2020

Response by Wecare_c on 04/05/2020:

Thanks so much Katie 🥰