Robin’s nest nursery's Reviews
Nursery
3.67 out of 5
Parents say
The nursery receives mixed reviews, with some parents praising the excellent care, support for special needs children, and friendly staff. However, one significant complaint raises serious concerns about hygiene and safeguarding. Most reviewers express satisfaction with the nursery's dedication to children's growth and development.
Summary generated by AI from the text of recent member reviews
Parent reviews
Below are the latest reviews for Robins N. Please note that reviews represent the subjective opinions of other Childcare.co.uk members and not of Childcare.co.uk. Parents must carry out their own checks and references on childcare providers to ensure that they are completely happy before enaging in the use of their services.
We regret sending our child to Robins Nest Nursery. Please read this if you’re considering it.
Our son came home from this nursery on more than one occasion with a severely soiled nappy—leaking faeces down his legs and back. This was especially concerning because he is fully potty trained and can clearly communicate when he needs the toilet. On both occasions, his daily report had no toileting record at all, and we were given no explanation.
We raised formal concerns with the nursery. The first time, they apologised and refunded a month’s fees. Hoping it was a one-off and trusting their assurances, we gave them a second chance. Unfortunately, the same issue happened again.
After the second incident, our son was visibly distressed, saying that his bottom hurt and expressing reluctance to return. We made another formal complaint, citing our concerns around hygiene, safeguarding, and emotional wellbeing.
Shortly afterwards, the nursery terminated his place via email, without prior notice or discussion. They stated that they had “fulfilled their duties” and informed Ofsted.
We were shocked and saddened by their response. We expected a more constructive approach, especially given the nature of our concerns.
We are now raising this matter with Ofsted and the Local Authority Designated Officer (LADO) for further investigation. We feel strongly that no child should experience this kind of situation, and no parent should be left in the dark when concerns are raised.
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by
Saad
on 27/06/2025
Robins Nest are a brilliant nursery, the staff are so lovely and nothing it too much trouble to accommodate. My daughter has additional needs and they have gone above and beyond to support her and meet with me regularly to discuss her goals and progress. They have assisted with referring her to relevant services and guiding me through these steps. My daughter loves going and I feel so comfortable knowing she is cared for so well - she comes home covered in dirt, paint or glitter and I know she has had a great day!
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by
Tegan
on 11/05/2023
We have been so happy with the care and education that our son has received at Robin's Nest nursery. He has grown and learned so much while he was there, and we have always felt confident in the love and attention that he has received. Thank you to all of the staff at Robin's Nest nursery for their hard work and dedication to our son's growth and development. We are grateful to have found such a wonderful place for our son to spend his early years.
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by
Brett Ca
on 07/01/2023
Response by
Robins N
on 07/01/2023:
Thank you for your kind words ❤️
We loved every minute that he was in our care !!! and are gutted that he grew up and had to fly the nest !! 😂
His been a pleasure to care for and it’s been amazing knowing you both as parents !
His grew to be such a polite, caring and loving little boy (not so little now)
