I don’t recommend Saira because even if I was only once there to find some information and see the place (small, without garden) it was more than enough to realise what type of childminder she is. When I stayed inside with her and the kids it was fine but after I left started the shock for me. She told me to go through a door to the stairs but because I had the baby and came with the lift first I was waiting and waiting for more than 8 minutes to come. So, when I was waiting I heard how she was shouting so loudly, screaming all this time constantly to that children, she never stopped! In my opinion, this is a child abuse and broke the policy of child protection and safeguarding. For moment, because I was shocked of what I heard, I left home and sent her a text to let her know that I was hearing everything and a childminder never behave like that and I will make a complaint because I can’t hide something like that. She sent me back a text that she is not afraid and wrote: “you are making fuss thank goodness you show your true colours.” This is not professional, either. As a parent all I wanted was to be well looked, no shouting and screaming to scare the children. Anyway, this was the worse experience with a childminder.

• Overall
• Cleanliness