For 2yrs now Fatima has been looking after my child after school. Fatima picks my child up after school and so does her husband from initial stages as per discussion and arrangements. My child is always picked up clean, fed and happy, considering I have a fussy child and she is very particular about what she eats but she tells me Fatima made me snacks of my choice, she is happy when Fatima looks after her. With my child being my only one if she raises concerns I would act on it but she has been happy with Fatima for 2yrs now and it has given me peace of mind to work and study at the same time as a single parent,I don't worry about childcare even with lastminute childcare provision changes as my rota and timetable changes.

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• Communication