Miniatur

Overcharging and greedy childminder BEWARE!!

If you have childcare funding for your child please double check what you're entitled per month!
This childminder has been trying to overcharge me and then adds additional money onto your fees if you change your hours to cover what's she's missing.
My child is entitled to 15hours funding and Fatima was trying to overcharge me 100s, if I didn't check the fees myself I wouldn't have noticed and just paid it. Please be aware, she also has her husband do pickups etc without discussing with you prior. Very concerning as a parent and very greedy. I have a gut feeling she is also scamming other parents and overcharging them.

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by Krystal about miniatur on 26/11/2024

Response by miniatur on 27/11/2024:

Thank you for raising your concerns. I want to reassure you that I have always charged based on my fixed rates, which include additional costs for any work outside the free funded hours, and these were clearly communicated and discussed with you several times.

Due to ongoing misunderstandings, I felt it was in our best interests to end our arrangement and provided the required notice, which we mutually agreed upon. Regarding my assistant (my husband), while he occasionally assists with drop-offs (with your prior knowledge), he has never collected your child without discussion.

I wish you the best luck in finding prices that are more suitable for you in the future unfortunetly knowing you beleive otherwise i could no longer contunue with my services however I'd like for you to feel assured this was not the case as my prices have remained the same for years as i do take great pride in the work I do and charge reasonably for the high-quality care I provide.

Great childminders and very helpful

My son has been going to Fatima for few months. He settled in quick, and Fatima works around my schedule, picks my son up from school, feeds him and drops him off , really great help ! Really cares for my child.Deffo recommend

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by Steph about miniatur on 17/01/2023

Great experience

I been looking for someone to take care of my son while I had other responsibilities going on, I was recommended to minitur by a family friend who also took her daughter to minutur and I was unsure at first as I have never left my child with anyone other then family but from the moment I met fatima she put me at ease, The initial communication with fatima was amazing she made me feel comfortable, I was impressed of the set up and play activity available. my son really enjoyed his time and came home with lots to talk about. He especially enjoyed playing with other children in fatima care. fatima planned activities for him, gave him lunch and snacks.overall I will definitely be using this childminder again. tHanks

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by Ramla about miniatur on 16/10/2021

Amazing beyond words

I use Fatima for after school care in which she looks after my two children who are of primary school age. From the first day, my children absolutely loved Fatima and the settings around them. She has excellent facilities for children, and provides them with the right care, attention and safety they need. My children always come home fully fed, clean and happy. Fatima is extremely punctual which is very important for my needs and always ensures children are looked after well. She is very protective of children so I never have to worry that my child's safety will be compromised. Once in Fatimas hands I am confident knowing my children will be looked after well in all aspects of care. Fatimas communication with parents is spot on, meaning my stress load as a mother with a busy timetable is highly reduced. Sometimes Fatima is the one reminding me of something I have requested and forgotten! I have no hesitation in recommending Fatima to all my family and friends (which I do!).

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by Shadia about miniatur on 02/11/2020