It’s such a shame to have to write this bad review as up until a previous incident I would have written an amazing review. My child developed a red mark on her head, Emss took a picture of it an asked me if I had known where it was from. I said no as that is not how she was brought in that morning. Emss told me it must of been her jumper from cuddling so I didn’t think anything of it. Went to go and pick up my daughter and the assistant let me know my child had fallen down which I wasn’t told by Emss earlier. But both parents are not sure how she got the mark which was now a very evident bump. I expressed how upset I was that both didn’t see and I was met with a horrible essay blaming my child’s behaviour as being unsettling as she is fairly new and disruptive to others as an excuse and the last line saying we missed her bumping her head. I think it’s disgusting that you choose this opportunity to blame the child( her behaviour hasn’t been a problem prior) instead of being honest and taking accountability for the fact that both adults were not paying attention to see what happened. What is even worse is Emss trying to cover up by messaging me to ask if I had known what happened to her head when she knew fully well something happened there. The fact that Emss also has appeared to block me on childcare shows how guilty she is. It’s such a shame and my husband and I will be taking it further. It’s unacceptable for a child to have a bump and a huge red mark on their head and no adults present have any record of what happened, and blame instead of taking accountability.