Tender T

Disappointing Experience

I am deeply disappointed by the experience my son and I had at Tender Troops Nursery. Despite assurances and promises made about my son's progress, the nursery failed to deliver on their commitments and even retained funding meant for his education when he was no longer attending their setting.

From the outset, the nursery staff seemed enthusiastic and eager to support my son's development. However, it quickly became apparent that their words did not align with their actions. Despite continuous positive comments during pick-ups, the nursery failed to address any concerns or provide tangible evidence of my son's progress.

Furthermore, it is unacceptable that Tender Troops chose to keep the funding allocated for my son even though he had left their establishment. This not only raises questions about their financial practices but also reflects a disregard for the intended purpose of the funding - to support my son's educational needs.

Adding to the frustration, after months of assuring us of their ability to teach our child, the nursery suddenly began complaining about his behavior. This inconsistency in their approach and communication only served to exacerbate our dissatisfaction.

In summary, our experience at Tender Troops Nursery was marked by unfulfilled promises, lack of progress, and ultimately, a failure to prioritize my son's education and well-being. I would caution other parents considering this nursery and urge them to thoroughly evaluate their options before enrolling their child.

• Overall
• Food
• Communication

by Berna on 22/03/2024

Response by Tender T on 22/03/2024:

Thank you for bringing your concerns to our attention. We understand the importance of clear communication and transparency when it comes to your child's care and education.

We sincerely apologize for any confusion regarding your child's attendance at our nursery. Rest assured, we have thorough records and photographic evidence to confirm his presence on the headcount day.

Regarding the retention of funding, I want to assure you that our intention was never to retain funding unfairly. We value transparency and accountability in our financial practices, and we strive to ensure that all funds are allocated appropriately to support the educational needs of the children in our care.

We regret any confusion that may have arisen from the lack of communication regarding your decision to remove your child from our nursery. It is essential for us to be informed of such changes to ensure that our records are accurate and that funding is allocated appropriately.

If you would be willing to discuss this matter further, I would welcome the opportunity to speak with you personally and address any remaining concerns you may have. Your satisfaction and your son's well-being are of the utmost importance to us.

Your experience does not reflect the standard of care and education we strive to provide at Tender Troops Nursery. We take your concerns seriously and are committed to learning from this experience to improve our services moving forward.

Thank you for your understanding, and please accept our apologies for any frustration this may have caused. If there are any further concerns or questions you would like to discuss, please do not hesitate to reach out to us.

Warm regards,

joyful experience

I am so thankful for Vera taking in my son and looking after my son while I went back to study. My son loves being there and has settled in very well and quickly, and he has adapted to her structure with daily activities and gets on well with everyone. She always has different things to do and has helped with my son's development which I’m pleased and I look forward to seeing more of my son's development with the help of vera.

• Overall
• Setting
• Cleanliness
• Food
• Communication

by Melody on 15/03/2023