Unprofessional
Had two settling in sessions, the kids were kept in conservatory and wasn't allowed to explore yet there were children in the other room watching TV and my child wasn't allowed to join. One of them made a few racist 'jokes' whilst I was there. Not child friendly, I was checking on one of my children whilst they were with the other one for me to turn around and he was gone, to then find him two steps up by himself as they have no stair gate. Found it to be whatever is 'easiest' for them and very little interaction with the children. The kids all seemed very unhappy and bored being stuck in a small conservatory.
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Overall
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Setting
Cleanliness-
Food
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Communication
Response from LouiLoui
Responded
We are very sorry that you are unhappy that we could not go ahead and offer childcare for your two boys. As I explained , the settling in sessions are for the parent’s, children and Childminder’s to decide whether it is the correct setting for your children. All our current parents are very happy about the area their children play in, the size of the space, the size of the garden and we have never been called unclean. We had to separate the children from your oldest boy as he was biting, pinching, throwing toys and climbing up on the furniture. He was hitting you and appeared very angry. Unfortunately due to this behaviour our current children were very scared, went quiet and did not want to play. Many times your son tried to leave the playroom and was guided back by myself or my husband. On both visits we were making Easter crafts with the children in our care. Unfortunately due to your son’s unsettled behaviour this activity had to be stopped.
We would like to address the accusation of their being a racist joke. This absolutely did not happen. We have had many nationalities join our setting, some are still with us. We have a very strong bond and relationship with all our families. Two of our reviews are from families from other countries.
We are very sorry that we could not go ahead and offer childcare and that this can be very frustrating. We wish you all the best for the future.
