Suz's Reviews
Childminder
Below are the parent reviews for Suz. Back to Suz's profile
Average Rating:
(4.8 from 20 reviews)
When I started to think about putting my first daughter into childcare I knew I wanted her to go somewhere where she wouldn’t just be looked after but where she would be loved. From our first settling in day with Suzanne I knew that’s how Brea would be treated, it’s as though she’s a part of the family. We drop her off and she barely notices us at the door, running straight in to join the fun and when we pick her up it’s clear she’s left no stone unturned. When we get in the car to go anywhere she asks if she’s going to Suzanne’s! I love that Suzanne keeps us updated with the private Facebook group too with plenty of pictures and tells us exactly what they’ve been up to! Plus for every occasion Brea comes home with something she’s made that day - our fridge is covered! I can’t thank Suzanne enough for loving our little girl as much as she does!
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We cannot recommend Suzanne highly enough. My eldest started with Suzanne in primary 1 for before and after school care and quickly settled in, she loves Suzanne and her family. The older children were great at keeping an eye out for her and saying hello in the dinner hall. It's like a wee extended family. When no.2 came along we opted for Suzanne as a childminder instead of nursery and he joined at 10 months old. He loves going to Suzanne's and has a great bond with her and the other children. Suzanne does such a wide variety of activities with the kids, I've no idea where she gets the energy. Her house is spotlessly clean and she has robust process in place which has been reassuring during covid.
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My son has been with Suzanne since he was a year old he's now three. He immediately settled in well with Suzanne and her family and has loved every day spent with her.
Suzanne provides a safe, nurturing home environment and plenty of opportunities to play and learn. She regularly takes the children out for walks, trips to the parks and other activities including fun day trips during holidays.
Suzanne and her family have always been so welcoming and accommodating to our son, we couldn't be more thankful of the support we have recieved.
During COVID Suzanne did what she needed to to continue providing a safe environment and maintained a high standard of childcare through a difficult time.
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Although my youngest initally found it hard being away from me, she is now very settled and happy little girl at Suzanne's with my eldest. Her face lights up when she sees Suzanne. She enjoys all the activities which Suzanne does with the kids from gardening to baking.
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Both my boys (now 2 and nearly 5) have been going to Suzanne's for the past year and she's been great for our family.
We had initial selling issues with the youngest but this came at covid time so wasn't surprising as he hadn't been left with anyone really at a year old. Suzanne did so much to help him settle and to reassure us and was in touch through the day.
Suzanne does so many different activities with the kids from play in the house, learning, time in the garden and great days out over the holidays that they are always keen to go. The rest of Suzanne's family are also great with the boys making it a real home from home environment.
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Suzanne provides a warm, nurturing and caring childcare setting, which is like a second home to my son who has been in her care since he was 15 months old. My son has a fantastic bond with Suzanne and her family. There is no one else that I'd rather entrust his care to. I recommend her service unreservedly.
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Whilst we found that Suzanne provided reasonable care to our children during the time they were with her, overall our experience of using her service has been very unpleasant and I regret ever having gone with her. When we terminated our covid retainer with Suzanne last summer due to a difference in opinion, things quickly became acrimonious. Suzanne owed us a refund at that point, yet she refused to pay and we were eventually forced to take her to Small Claims Court, where the Sheriff found in our favour and issued an order for Suzanne to refund the sum owed. The whole process has been extremely stressful and it has taken over 9 months. I would therefore not recommend this service.
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by
Isikaya
about
Suz
on 24/03/2021
Response by
Suz
on 24/03/2021:
You are being extremely misleading in this review and I can’t ignore your attempts to taint my business and reputation.
Firstly at court and in front of my lawyer, the court clerk and the Sheriff you said, on record, that you thought I was an excellent childminder and would have stayed with me had it not been for my refusal to open during the early stages of COVID as you rated my service highly.
The sheriff agreed that I could not have opened in the short notice provided to me and he suggested that maybe you were a little too quick to terminate your contract. You attempted to claim back 3 months of fee’s from me, the sheriff awarded you 2 weeks. I can stand by all I have said in this reply as it is recorded at court, did you forget that?
Suzanne is simply the best! My daughter has been with her nearly a year since a went back to work and she loves being at Suzanne's. Suzanne is professional, warm, kind, patient, thoughtful and very enthusiastic - I don't know where she gets her energy from! My daughter was 13 months when she joined Suzanne's 'extended family'. Since starting she's grown in confidence and not looked back. My daughter is always kept entertained through various activities from crafts, baking and free play to outdoor adventures, outings and messy play. Suzanne has great facilities both indoors and outdoors, and her home is always clean and tidy. My daughter couldn't be better looked after or happier whilst at Suzanne's.
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Decided to send my son to Suzanne to allow him to develop more independence. Rocky start at first as he was a mummy's boy who isn't great with change but Suzanne was amazing with both me and him, supportive, understanding and compassionate. My son now absolutely adores Suzanne and looks forward to his days there. I love that he is always busy and weather dependant is usually outside! Honestly could not have asked for more in a childminder!
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Suzanne is an excellent childminder I would recommend her highly. Suzanne provides a warm, caring and nurturing environment for my daughter who has been with Suzanne since 10 months. My daughter has been made to feel like one if the family. Suzanne knows my child so well and plans activities to suite her interests and needs. Suzanne engages her with stimulating educational activities and excursions. I go to work reassured in the knowledge that my daughter is happy, safe and in the best possible environment to grow.
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