Hornsey Day Nursery's Reviews
Nursery
Below are the parent reviews for HDN. Back to HDN's profile
Average Rating:
(4.11 from 9 reviews)
My daughter was at HDN for about 3yrs and we had a great experience. The staff, admin and childcare was outstanding. Highly recommended.
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Both our daughters attended this nursery - the older one from 3 years old and the younger from 8 months. We have been very very happy, perhaps particularly so with the over-2-yo site (we were happy with the < 2 yo provision too). The staff are caring and friendly, make strong relationships with the children and support them very well in all areas of their deveopment. Both daughters (especially the younger one) were very attached to their teachers there, and we could see that they were very well cared for. The management team is also very reliable, always answering questions promptly and thoroughly. Yvette helped us several times with educational/parenting questions, always made time to discuss anything we wanted to talk about - I am very grateful for her support and insights over the years.
They also took precautionary measures for the pandemic and we trusted that our daughter was as safe as she could be while in a childcare setting.
I was sad when our younger girl finished nursery! But happy that both daughters had the chance to go to this nursery. We will remember it fondly, and wish Yvette, Chris, and all the staff all the best for the future.
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My son has been attending this nursery for over 3 years now and we are extremely happy with the care he has received and his development. The staff and management are very professional and they genuinely care about the children's development and wellbeing. I would highly recommend this nursery and pre-school to other parents!
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My child was very happy here, even though only attending for a short time. The nursery offers an amazing range of activities, including languages, music, drama, and important life skills. I feel like it's great preparation for school. I am not sure about the food, as I never actually saw any of it (dropoff at door, but menu provided) and some teachers were strongly encouraging the children to eat, which I am not a fan of personally, but apart from that we were very happy. Excellent, caring teachers and staff that cater for individual childrens' needs.
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My son started nursery when he was only 10 months old, his first approach with the nursery wasn’t very good, he was crying all the time and was extremely difficult and stressful to drop him in the morning.
The stuff seemed not to care enough as anything they were able to repeat me all the time was: “just ignore it!” I got to the point I thought it was even a pain for the stuff to welcome my son in the morning as I never had a smile or a word of understanding.
Not only was a complete disaster, I was told repeatedly my son wanted to be held all the time. I’ve been called in with the assistant of the manager to “find a solution to this” and what I’ve been asked for was literally train my baby to stay on his own and to not respond to his needs.
It’s easy to imagine how I felt as a mother to be told all the time how difficult was to deal with a baby that nothing wanted more than been cuddled or considered for what he is: a baby!
It was very difficult for my son to fall asleep at the nursery so I suggested they would hold him and walk around a little to make him fall asleep, again, the staff suggested I had to train my son to fall asleep on his own and the most recurring tip was: IGNORE HIS NEEDS.
I’m so happy I went against their careless approach.
You expect from a childcare structure to be able to deal with this situations in a more comprehensive way, considering the years of experience they have.
A lot of girls in the staff were nice but the people in charge were terrible and inquisitive!
On the top of this, the management used to be unorganised with the accountancy, sending emails more than once asking for money with did already pay. We’ve never been late with payments but we were treated like we always own them something.
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Cold and shallow approach with kids, they act as they are in front of a robot to use with an instruction manual. Kids need more than simple rules, especially when they are still babies. Also poor and rude management, trying to charge more than requested all the time with no shame or regret. Not people to trust! We have also officially complained with the Ofstead because seems absurd that they are going away with all of that. I am sure the outstanding will go soon as speaking with other parents we are not the only one unhappy. A waste of time and money! Now we are in a new nursery and kid and parents are much happier.
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Our daughter has been attending Hornsey day for a year now and we could not be happier with the service they provide. All the staff are highly qualified and very engaged with the children's welfare and development. It's a large enough setting that there are lots of great activities and stimulation, but small enough that the staff form strong bonds with the children and provide personalised care. Our daughter does drama, Spanish, art, singing, trips out and she's 2! She is thriving. I could not recommend Hornsey Day enough.
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Our children attended the baby room of this nursery between 2016 to 2017. We did a lot of research before choosing HDN. We were based in Crouch End at the time and considered all nurseries within a walkable radius, reviewing all Ofsted reports and visiting each potential nursery armed with a long list of questions. Hornsey Day Nursery was the ONLY nursery which passed all our key requirements.
The nursery is independent and family-owned and managed which means the nursery's manager spends her days in the nursery setting with the children and knows all the children personally. It also meant that our special requests were accommodated, even though they sometimes meant a little extra work or deviation from standard practice. The nursery management are absolutely meticulous on process which may sound dull, but meant we always felt 100% confident that the safety of our children was assured and they would follow a fairly stable routine.
The setting is light and spacious, very well-equipped, and clean (but not smelling of chemical cleaners as in other nurseries we visited). The only small downside is the location of the baby room near a fairly busy road and the lack of direct open space (but note that they have huge and lovely open space in their toddler room!). However, the children walk to the local park twice a day (weather permitting) and we felt this was a good alternative. The staff organise a wealthy array of fun activities, often including (very) messy play, which is one of the reasons we wanted our child to go to a nursery. (We have a very big mountain of craft work at home to show for it!).
Although the nursery is run very professionally, the nursery's staff are very warm and caring. We had a consistent key worker carer for our children throughout their time there and she was like a family member to our children, knowing all their likes and dislikes and sharing interesting observations and events from their day with us every day at the end of day handover.
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My son was at this nursery for 5 months and he was extremely happy here. Excellent and professional childcare in a very warm, friendly and clean environment. The food menu is also to a high standard. We have moved area and sadly have not found a nursery with such high standards. My son misses the nursery as do I!
I cannot recommend this nursery enough and parents need not worry your child will be looked after well.
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