Rachael's Reviews

Babysitter

Below are the parent reviews for Rachael. Back to Rachael's profile

Average Rating: 1 stars (1 from 1 review)

Unreliable

1 stars

We were contacted by Rachael on the 27th of July for our job listing asking for a nanny to look after our daughter on the morning of 7th August. It was a 6am start and we understand not everyone is wanting to be up at that time but it was Rachael who contacted first.

It was for a planned C-section at the hospital for the arrival of our 2nd child. We had back and forth conversation up until the 29th of July and Rachael had planned to meet us at our home on the 2nd of August to introduce our daughter and go over routines etc. She knew this was an important date coming up for us on the 7th of August and chose to ignore us and our messages both on this platform and Whatsapp without giving any reason as to why we were now being ghosted. She has been online on the site several times since ghosting us so it's not a case of she hasn't had access to the site.

Thankfully we found someone else in time but in my opinion is Rachael is unprofessional and unreliable especially for those who may need her at a critical time.

  • 1 stars Overall
  • 1 stars Setting
  • 1 stars Cleanliness
  • 1 stars Food
  • 1 stars Communication

by Avatar for Bear Bear about Avatar for Rachael Rachael on 05/08/2024


Response by Avatar for Rachael Rachael on 06/08/2024:

Dear Bear,

I sincerely apologise for not responding to your message via the app promptly. I understand how important timely communication is, especially regarding childcare.

Unfortunately I experienced issue with my messaging system (affecting my conversation with other parents) which was since been resolved.

I value your feedback and would like the opportunity to discuss any further concerns you may have. Please feel free to contact me directly.

1

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