Helping Hands's 1 Star Reviews
Childminder
3.67 out of 5
Showing only 1 star reviews
Below are the 1 star reviews for helping hands. Please note that reviews represent the subjective opinions of other Childcare.co.uk members and not of Childcare.co.uk. Parents must carry out their own checks and references on childcare providers to ensure that they are completely happy before enaging in the use of their services.
Unbelievable liars , I had a conversation twice to bring my daughter and in the last minute they just stopped replaying or now they keep me on hold for one week and booking me for a Sunday visit and again stopped replying until I called but instead of getting the address, witch btw it took again more then 24h to reply, I get a message that they fully booked until September!!!! Especially that I asked her on the phone, DO YOU HAVE SPACE? I NEED TO KNOW FOR SURE!!!!!!! And I didn’t force nobody, I just ask her YES or NO , so I can look for someone else!!!
Overall-
Communication
by
Catalina
on 25/02/2022
Response by
helping hands
on 25/02/2022:
Hi Catalina,
I am sorry to hear that you are not satisfied. As I explained previously, I can not guarantee a space will be available unless a holding deposit has been paid. I have many enquires to work through and I respond as fast as I can. Unfortunately I am now fully booked up until further notice.
I appreciate you need to find childcare and my advice is to look at multiple childcare providers whilst awaiting a response. We communicate with enquires as much as we can and an immediate response is not always possible.
Thank you for taking the time to complete a review and good luck with your search for childcare.
