Emilyslittlenursery's 1 Star Reviews

Poor communication

We never got round to viewing the setting even though Emily had said she had a space available and that she was checking her schedule. Despite calIing several times to confirm details/viewings, I didnt' hear back from her until several weeks had passed, only to be told that the place had been taken (Via text)

• Overall

by Kiki on 09/09/2024

Response by Emilyslittlenursery on 09/09/2024:

I am slightly shocked by this feedback given that we communicated on 11th July, and some of your comments are factually incorrect. you enquired about availability, I said I "may" have a space in September. You then asked for my Ofsted number, which I provided, and you thanked me for a swift reply. I later explained to you that one of my families has increased their hours, so the space was no longer available. in-between our 8 messages, there were no calls or unanswered messages between us. it's important to say that I have a small setting, priority is always given to my existing families, and a viewing of my setting would never ever be offered if a space was not available. I'm sure you appreciate that parents' schedules change. Work commitments can differ, and I try to accommodate this as best as I can with my existing families. If this means that a space is not available at your request, then I apologise for that, but priority sits with my families and children. I do hope you have luck in your search for childcare that suits your needs